Billing and invoices
Where to find a receipt, how to change plan, and what happens when a payment fails.
Everything about a subscription lives in the billing portal, reachable from your account menu.
Receipts and invoices
Each payment has its own record in the portal, and the invoice for it is available there as soon as the payment settles.
Changing plan
A plan change takes effect at the next renewal rather than immediately, so a period is never split in half and there is nothing to prorate or refund. The portal shows which plan the next renewal will use.
A payment that failed
Nothing is deleted when a payment fails. Access continues while reminders go out, and the portal stays reachable the whole time so the payment method can be replaced.
Still stuck?
Send a message and we will answer by email, at the address on your account.